This post was originally published on The Shop Magazine
Aftermarket parts company Horsepower Automotive Group announces the promotion of Nikki Flowers from customer service coordinator to customer service & compliance manager.
Throughout her time with the company, Flowers has served as a leader, showing expertise in the field of customer service and business operations, the company noted in a press release.
Calling upon her years of experience and unique skillset, Flowers will work to enhance customer satisfaction and support HPAG’s 2025 goals.
“I am excited about the opportunity to take on a larger leadership role and directly impact the customer experience across HPAG’s brands. This position allows me to combine my passion for customer service with a strategic approach to managing key compliance functions, such as MAP management and international shipping,” Flowers said. “I’m excited to take on the challenge of driving the company toward its ambitious 2025 targets while continuously enhancing customer satisfaction and operational efficiency. The chance to lead a talented and dynamic team, collaborate closely with brand managers and sales teams, and play a pivotal role in HPAG’s continued growth is both an exciting challenge and a rewarding opportunity. I look forward to contributing to our success in meaningful, innovative ways.”
Before working for Rago Fabrication and HPAG, Flowers held the position of office manager at Marek+Richard, where she managed its e-commerce stores and oversaw shipping operations. At Rago Fabrication, she filled the roles of CSM, operations manager and production coordinator, and in 2023 was promoted to HPAG’s customer service coordinator.
“Nikki will be tasked with continuing our best-in-class customer service experience and managing our dealer agreements and policies,” said Mike Timmons, HPAG’s SVP of marketing & sales. “Her experience dealing with customers is superb and her ability to problem-solve on the go makes her a strong fit for this position.”
