This post was originally published on CBT News
In this edition of FixedOps Power Lunch, we sit down with Skyler Chadwick, Director of Product Consulting at Cox Automotive, to explore how dealerships can achieve operational efficiency through comprehensive service platforms.
From automation to AI innovations, Chadwick shares insights on how these technologies transform fixed operations and enhance the customer and dealer experience.
He emphasizes that integrated tools for service scheduling, multi-point inspections, service marketing, and customer check-in experiences are critical components of a comprehensive service platform that helps dealerships maximize operational efficiency. By connecting these elements, dealerships gain valuable insights, boost repeat business, and increase customer lifetime value.
In addition, Chadwick discusses how real-time dashboards and automation are essential for improving ROI (return on investment). He explains that automation helps dealerships track performance and improve repair order quality, which leads to higher revenue per repair order and faster customer approvals.
One key benefit of Cox Automotive’s X-Time platform is its ability to streamline communication with customers at every touchpoint, ensuring a trusted experience that fosters loyalty.
Nevertheless, he emphasizes the increasing role of AI in fixed operations, mentioning that technologies such as service reminders and automated scheduling enhance both the customer experience and technician efficiency. Looking forward, he anticipates further advancements in AI and automation that will continue transforming the industry.
Overall, Chadwick stresses the importance of building trust and transparency between service and sales departments. By bridging the gap between retail and inventory, dealerships can unlock true customer value and cultivate long-term relationships.
“The key to success is really about building a trust and transparency experience between our service and sales departments. We have to bridge the gap between retail and inventory to unlock the true customer value.” – Skyler Chadwick.
