Navigate technician shortages by deploying new fixed-ops technologies

In a recent episode of “Inside Automotive” on CBT News, Dave Foy, VP of Fixed Operations Training at OEM Interactive, addresses the critical technician shortage in automotive fixed operations. Foy, with nearly 40 years in the field, discusses evolving technology, the importance of maintaining high customer service standards, and the necessity of integrating AI to improve efficiency. He advocates for diverse recruitment strategies and stresses the importance of ongoing training in technical, leadership, and customer service skills. Foy emphasizes community involvement to attract young talent, showcasing fixed operations as a viable career path. For more detailed insights, visit the article on CBT News here.