This post was originally published on Auto Success
myKaarma announced the winners of its 2024 Tech Video Grand Prix – Fall Edition. This contest celebrated the creativity, professionalism and customer communication skills of dealership technicians using myKaarma’s video tools to enhance service transparency.
This year’s competition received an overwhelming response with over 300 entries, representing 15 different OEM brands. The contest encouraged technicians to showcase their best tech videos, demonstrating clear, professional communication with customers through visual inspections.
The five winners of the 2024 myKaarma Tech Video Grand Prix are:
- Eric Jordan, Jeff Wyler CDJR Fort Thomas
- Connor Rothstein and Steve Giron, Holman Ford Turnersville
- Derek Ness, Luther Brookdale Honda
- Reanas Saleh, Mercedes-Benz of Music City
- Josh Arnold, Austin Subaru
Excellence in Customer Communication
The winning videos stood out for their attention to detail and exceptional communication. Key characteristics included:
- Introducing themselves and thanking the customer by name.
- Highlighting issues visually, such as using tools during measurements.
- Explaining the importance of repairs, prioritizing safety and budget-friendly advice.
- Demonstrating clear, confident and professional communication throughout the video.
Celebrating Success
Each winner or winning duo will receive a $500 Amazon gift card, perfectly timed for the holiday season. The winners will also be featured on the myKaarma blog and a special segment of the myKaarma Fixed Ops News.
“This contest is more than just recognizing exceptional technicians; it’s about celebrating the power of transparency and clear communication in building trust with customers,” said Suzanne Rogers, senior performance manager and contest chair at myKaarma. “By creating informative and engaging tech videos, these technicians are elevating the service experience for customers and boosting revenue for dealerships.”
Josh Arnold, one of the winning service technicians from Austin Subaru, shared, “Delivering clear and engaging videos to our customers through the myKaarma platform has transformed the way we communicate in this industry. I’m honored to win and proud to contribute to making service experiences better for everyone.”
Cody Penna, general manager of Austin Subaru, shared, “This contest highlights the critical role communication plays in building trust with our customers, and I couldn’t be more proud of Josh for being recognized as one of the best. By setting the standard of excellence for technicians across our industry, Josh demonstrates the dedication and professionalism that defines the service experience at Austin Subaru.”
