This post was originally published on Auto Success
myKaarma is bringing a seamless, all-in-one platform for customer interactions to the National Auto Dealers Association (NADA). The solution replaces multiple systems for a simple, yet powerful, customer journey powered by advanced communication, payment and service lane tools. In addition, the platform’s open API infrastructure allows partners to integrate with the system quickly and seamlessly. Integrated companies now include Sunbit, Logitrac, Uber and UVeye, among other valued partners.
Designed by an experienced team that believes no one should have to “do work to do work,” myKaarma methodically eliminates wasted time and resources by creating convenient, transparent and contextual interactions, resulting in top-tier customer experiences. The platform optimizes workflows, promotes interdepartmental connectivity and boosts CSI scores. Here’s how myKaarma delivers a full-circle solution for Fixed Ops departments.
The myKaarma Experience: End-to-End Solutions
Before Service
- Engage Customers via ServiceConnect: Automatically engage customers that have declined recommended services, missed their appointment, OEM provided maintenance reminders, open recalls and more to increase customer loyalty and booked appointments.
- Manage Inbound Communication via Intelligent Communication Hub: Use AI to automatically route incoming calls and texts to the appropriate individual or team at your dealership to improve phone call efficiency, customer satisfaction and booked appointments.
- Book and Manage Appointments via Scheduler+: Dynamically manage appointment capacities and utilize the new website scheduler that improves online appointment conversion by 15%.
- Start Service via Mobile Check-In and Video Walkaround: Take record of the current state of the vehicle for legal coverage, verify customer info, update requested services, check for recalls and generate the RO from your mobile device to streamline the customer introduction process.
During Service
- Improve Service Efficiency and Effectiveness via ServiceCart Video MPI: Use the industry leading technician video tool, multiple customized inspection workflows and forms, and the best customer facing experience for reviewing and accepting services to improve service efficiency and effectiveness.
- Manage Mobile Techs via Mobile Service: Set service area borders, track and plan routes, and track mobile service technicians in real-time to increase the return on your investment.
- Bring Work to You via Vehicle Pickup and Delivery: Set pickup borders, update dropoff locations and track drivers in real-time to increase customer loyalty.
- Improve Parts Effectiveness via Special Order Parts Integration: Track and manage special order parts and communicate with internal team members and customers on the status of the order to improve customer satisfaction and service efficiency.
After Service
- Legally Cover Payments and Recoup Processing Fees via myKaarma Payments: Use in-store and online payments solutions to help your team reduce chargebacks, decrease manual transactions and offset credit card processing fees.
- Follow Up with Customers via ServiceConnect: Automatically follow up with and engage customers to increase customer loyalty and booked appointments. This restarts the service lifecycle for the customer.
“We’ve designed the myKaarma platform to guide fixed ops departments through the entire service process, from the first appointment to post-service follow-up, making the experience effortless for customers and dealerships alike,” said Ujj Nath, founder of myKaarma. “By eliminating the inefficiencies of multiple providers, we give dealerships one seamless platform to provide continuity and increase both profits and CSI scores.”
