PCMI (Policy Claim Management International) has introduced loyalty program management capabilities within its Policy Claim and Reporting Solutions (PCRS) platform. …
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Fixed Operations
Cut the Clutter: Boost Efficiency with Standardization and Clear Communication in Reconditioning
Value-Added Time vs. Non-Value-Added Time Wasted time comes in many forms. Whether it’s the extra steps a technician takes moving …
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Auto NewsBest PracticesEducationFixed OperationsRetention
Cultivating a Vibrant Company Culture to Define Your Dealership and Attract Top Talent
by Peter Martinby Peter MartinIn the competitive landscape of automotive service departments, one often overlooked yet crucial factor for success is the cultivation of …
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Auto NewsBest PracticesFixed OperationsService
Competitive Prices, Comfortable Lounges Win Service Customers
by Alysha Webbby Alysha WebbDealership service departments are gaining ground on independent repair shops as an option customers would recommend to their friends, the …
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Auto NewsFixed Operations
Dealers Take a Fresh Look at Cause of Rising Costs, Dipping Profits
by Nancy Dunhamby Nancy DunhamDealers probably don’t need a report to tell them that their costs are up and profits are down, but they …
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Best PracticesEducationFixed OperationsTraining
Auto Techs Get Respect. Finally.
by Steve Finlayby Steve FinlayDealership auto technicians are getting the respect they deserve. Finally, say many members of the auto-retailing world who spoke at …
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Best PracticesEducationFixed OperationsRetentionTraining
Transforming Dealerships: The Vital Role of Business Development Centers (BDCs)
In the rapidly changing automotive industry, the importance of the Business Development Center (BDC) is more pronounced than ever. A …
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Best PracticesNewsPartsServiceTraining
How Important Is EV Training For Your Fixed Ops Departments?
by Adminby AdminAs we shift gears towards a greener future, the amount of electric vehicles (EVs) on the road continues to grow. …
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Best PracticesFixed OperationsServiceTraining
How dealers can unlock growth in their service departments – Don Andres | Auto SCT Consulting & Training
by CBT Newsby CBT NewsHaving a service team that engages customers is crucial for success in that department. Yet, many dealerships are still leaving …
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Imagine you are the captain of a team where everyone is different. Some are like your grandparents, some are like …