EasyCare University has unveiled its 2024 schedule of webinars focused on fixed operations. These webinars are tailored to service advisors of all skill & experience levels with the focus on individual success in fixed ops and enhancing individual performance.
Structured as multi-part courses spanning two days, these webinars will contain engaging lectures, comprehensive workbooks, and interactive role-playing sessions.With course topics set to rotate quarterly, participants can anticipate a wide variety of subjects.
The training program condenses the key elements of service success into a comprehensive curriculum tailored for service advisors at all levels.
Engaging. Informative. Interactive.
The remote training sessions allow your team to participate in these sessions right from your dealership.
What to Expect:
– Two full days of interactive learning, conveniently conducted from your desktop.
– Morning and afternoon sessions designed to fit your busy schedule.
– Expert-led lectures, supplemented with workbooks and practical exercises.
– Opportunities to hone your skills and elevate your performance in the service drive.
Choose the training dates that suit you team. The courses are held in two-day increments, with multiple time slots available.
Upcoming Course Schedule:
May 7-8: Menu Presentation & Power of Words
June 4-5: Menu Presentation & Power of Words
July 9-10: Presenting the Multi-Point Inspection & Video Presentation
August 6-7: Presenting the Multi-Point Inspection & Video Presentation
September 3-4: Presenting the Multi-Point Inspection & Video Presentation
October 1-2: Why Customers Buy & Understanding Human Behavior and Body Language
November 5-6: Why Customers Buy & Understanding Human Behavior and Body Language
December 3-4: Why Customers Buy & Understanding Human Behavior and Body Language
Fixed Ops reigns supreme when it comes to revenue and customer loyalty. Corey Smith, the national fixed ops training manager at APCO Holdings, is adamant that service advisors need top-notch training. They are the backbone of the operation, keeping the cash flowing and customers smiling. It’s a big deal, and Corey doesn’t take it lightly. This training serves as a blueprint for enhancing the skills of service advisors in both auto and motorsports domains, empowering them to excel in every customer interaction.
For those interested, further details and registration are accessible via this link.
